Online Catalogue

About Us Partell are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at admin@partell.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or securely over the Internet.

Shipping And Handling All postage and packaging is included in our pricing.

Delivery Schedule We aim to deliver your order right away. You will normally receive your order within 5 business days . International orders are generally received in under 14 days.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait - but in any case your Credit Card will not be debited untill the order is despatched.

Tax Charges VAT, where applicable, is included in our on-screen prices. If you are ordering from a country where UK VAT is not applicable, the price is the same - we simply use the difference to balance the additional carriage costs.

Credit Card Security This site is built on the award-winning ACTINIC e-commerce software, and we know of no documented cases of credit card fraud using this shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not transmitted or held in clear text on any web site.

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. This does not affect your statutory rights as a consumer, which include the right to cancel your order within 7 working days of receipt of the goods without giving a reason . When requested, we promise to refund the cost of the goods within no more than 30 days of cancellation and the goods being returned to us.

Reaching Us If you need to reach us, please email us on admin@partell.co.uk.

Alternatively, you can speak to a real person on 0151 639 6868 (International +44 151 639 6868) Monday - Friday between 9:00 AM and 5:00 PM or Saturdays between 9:00 AM and 12:00 Noon (UK Local Time, except Public Holidays)

or fax us on 0151 652 0906 or write to:

Mark Williams

Partell Retail Ltd [Co Reg No 04402020]

Cherry Tree Centre

Liscard

Wirral

Privacy Policy The only information that we collect is that which you enter during the order process and which is necessary to fulfil your order. This data is encrypted on the web site and sent directly to our computers, no-one else has access to this data. We do not disclose your information to third parties, but we may contact you again ourselves at some time in the future. If you would like your details to be removed from our customer list after your order has been completed, or you have any other concerns about our Privacy Policy, please contact Mark Williams directly.

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposesData collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Remittance Terms Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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Direct from the Manufacturers - if you can't see what you need call us on 0151 639 6868

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